Microsoft System Center: Optimizing Service Manager
Mitch Tulloch, John Clark, Thomas Ellermann, Kathleen Wilson, Karsten Nielsen
Format: PDF / Kindle (mobi) / ePub
Part of a series of specialized guides on System Center—this book provides a framework for planning and delivering a successful Service Manager project. Written by experts on the Microsoft System Center team and with Microsoft MVP Mitch Tulloch as series editor, this title delivers concise guidance, from-the-field insights, and best practices for optimizing and maintaining your Service Manager environment.
extension might include: ▪ MS.Incident.ClassExtension (sealed) ▪ MS.Incident.ClassExtension.Form (sealed, for use with new class extension) ▪ MS.Incident.ClassExtension.Configuration (unsealed, to be used for capturing configuration settings such as enumerated lists of the class extension) Some items that should be in their own sealed management pack (not bundled) for use across the system might include: ▪ Type projections, so they can be referenced freely by any view in any management pack
additional configuration and customization. Service Manager can be configured through the console or customized externally to meet customer requirements. One of Microsoft’s technical principles is "configure before customize," which leads one to ask: Why is there a section in this book on customizing Service Manager when Microsoft recommends configuration over customization? The answer is simple: The economy has changed and customers expect shorter value runways from IT solutions. Historically,
worldwide, WServerNews is the largest Windows Server–focused newsletter in the world. Mitch runs an IT content development business based in Winnipeg, Canada, that produces white papers and other collateral for the business decision maker (BDM) and technical decision maker (TDM) audiences. His published content ranges from white papers about Microsoft cloud technologies to reviews of third-party products designed for the Windows Server platform. Before starting his own business in 1998, Mitch
worked as a Microsoft Certified Trainer (MCT) for Productivity Point. For more information about Mitch, visit his website at http://www.mtit.com. You can also follow Mitch on Twitter at http://twitter.com/mitchtulloch or like him on Facebook at http://www.facebook.com/mitchtulloch.
connector that provides a seamless, web service-based interface between Service Manager and Microsoft Exchange, which allows emails to be used for the management of the lifecycle of work items. Leveraging the Exchange connector provides value from the following: ▪ Enables rapid updates to the work items even without access to the console or Self-Service Portal ▪ Provides a familiar interface for users when interacting with Service Manager Reporting Along with the inherent integration