Linchpin: Are You Indispensable?
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"This is what the future of work (and the world) looks like. Actually, it's already happening around you." -Tony Hsieh, CEO, Zappos.com
In bestsellers such as Purple Cow and Tribes, Seth Godin taught readers how to make remarkable products and spread powerful ideas. But this book is about you-your choices, your future, and your potential to make a huge difference in whatever field you choose.
There used to be two teams in every workplace: management and labor. Now there's a third team, the linchpins. These people figure out what to do when there's no rule book. They delight and challenge their customers and peers. They love their work, pour their best selves into it, and turn each day into a kind of art.
Linchpins are the essential building blocks of great organizations. They may not be famous but they're indispensable. And in today's world, they get the best jobs and the most freedom.
As Godin writes, "Every day I meet people who have so much to give but have been bullied enough or frightened enough to hold it back. It's time to stop complying with the system and draw your own map. You have brilliance in you, your contribution is essential, and the art you create is precious. Only you can do it, and you must."
connected staff that rewards passengers for choosing the airline? 82 LINCHPIN The Gift of Emotional Labor “The gift is to the giver, and comes back to him . . .” —Walt Whitman When you do emotional labor, you benefit. Not just the company, not just your boss, but you. The act of giving someone a smile, of connecting to a human, of taking initiative, of being surprising, of being creative, of putting on a show—these are things that we do for free all our lives. And then we get to work and we
invent what you’re going to invent, do what you’re going to do. Van Gogh wasn’t wired to paint. Paint was the medium available to him at the time. If he had lived today, perhaps he would have marketed organic tofu. It’s not predetermined that you’ll hold a paintbrush or write a symphony. That means you have to choose your art. It’s not preordained; there isn’t only one art for you. If you pick something that’s beneath you, then the resistance will win. After all, what’s the point of overcoming
there’s no obligation for me to return tomorrow or for you to send me a Christmas card. We had a deal, a deal’s a deal (what a great expression), and we can move on. In many ways, this tribeless relationship brings a great deal of freedom to our commerce and allows things to grow and spread and change quite rapidly. Consider the alternative: The bellboy who refuses a tip for helping an elderly customer. The doctor who drives out of her way to check on a patient even though it’s her day off. The
every time. Think of the flight attendant standing at the exit to the plane, saying “B’bye, B’bye” over and over again, doing it because she must, not because she wants to. The intent of the giver and the posture of the recipient are critical. I’m not arguing that you must fake your attitude and cop a new behavior in order to get ahead. Working the first-class cabin at British Airways can be a nightmare job. Spoiled, tired executives are waited on by flight attendants for hours on end, rarely
wonderful thing you did. Thank you and here’s a record my band and I recorded last week. Thank you and you made me cry. Thank you and I just blogged about what you did. Thank you and here’s a twenty-dollar tip; I know it’s not much, but it’s all I can afford right now. Thank you and how can I help you spread the word? Thank you and can you teach me how to do that? Thank you and you changed me, forever. How to Encourage Gifts The gift giver may be intrinsically motivated, in which case she’s