Body Language in Business: Decoding the Signals
Format: PDF / Kindle (mobi) / ePub
This innovative new work clarifies the misconceptions aroundbody language while providing a scientific approach to understanding non-verbal communicationat work. The authors explain why it is so important to understand body language in business, combining hard research evidence with unambiguous tips and practical applications.
the lapel and the choice of perfume, for example. Each, alone and together, can provide a powerful and subtle form of communication to complement the spoken language. There are innumerable English phrases that seem to relate to body language. Consider the following: • Touch: “I touched her for a fiver”. “I felt touched by his concern”. “Her plight touched me”. • Posture: When people are comfortable they usually balance their weight on both feet. Hence we have “well-balanced”, “take a firm
alibi. Do not over-rehearse or memorise your speech. Avoid using unconventional words that are out of your ordinary vocabulary. 3. Appear tired and disinterested. Give the impression that you do not see the point in answering absurd questions. 4. Seem preoccupied with some other activity. 5. Dodge challenging questions. Say “I do not know” instead of “I do not remember”. 6. Appear irritable and bad-tempered: you are clearly insulted by the false accusations. 7. Try not to touch your face. If
actions, facts, intentions, plans or thoughts. When a person is made angry, frightened or sad, physiological changes occur automatically (in the central nervous system), without choice or selection. Strong emotions triggered by particular memories are hard to conceal or control. Sadness, anger and so on return in the re-telling, but if they are not present this may indicate lying. Trying to look angry when one is not or calm when frightened is not easy. Portraying the feeling of being upset or
spotting a liar: • To detect a lie successfully you need to set your criteria so that they’re neither too high nor too low. That way you’ll avoid coming to the conclusion that nobody ever tells a lie, or that everybody lies all the time. • Where possible, the actions that someone performs while they are supposedly lying should be compared with how they behave when they are telling the truth. • To be a good lie detector you should also concentrate on behavior that falls outside conscious
metaphorical. He argued that some gestures had a purposeful role (pinching one’s nose to block an unpleasant smell, for example) which over time applied the meaning across the situation and became metaphors (suggesting a foul smell). Most of all, successful living in a group requires a system of communication. Body language most likely has its roots in pre-speech form of information sharing. Animals rely, for example, on olfactory information much more than we do; however, we still do share