Blamestorming: Why conversations go wrong and how to fix them
Format: PDF / Kindle (mobi) / ePub
Winner of the 2015 COVR Award for Best Self-Help Book!
Blamestorming outlines the reasons why our daily conversations go wrong, explains how to respond when they do and provides tips on how to stop them going wrong in the first place. Based on his experience as a highly respected communications coach for international companies and business professionals, Rob Kendall provides a practical guide to achieving more rewarding and effective interactions with everyone in your life - from your boss to your partner. Rob's techniques have been proven to be effective for thousands of people from all walks of life and are presented in an illustrated step-by-step format that makes them easy to put into practice from Day One. Underpinning the book's approach to consistently having better interactions is an explanation of the warning signals that indicate when a conversation is going off track.
think at first glance. Lily doesn’t have a problem with her house. She’s merely making a throwaway comment and expressing how she feels. She’s happy in her house and has lots of memories associated with it. On the other hand, Ethan does have a problem. He’s concerned about what the future holds for his mother, and that she doesn’t wait too long to downsize. Under scrutiny it’s apparent that the problem is actually his. Another way of putting this would be to say that he’s offering a solution to
the conclusion that Diane’s nagging him all the time, it becomes difficult for teenager Ben to listen with the feeling that she can really help him. Diane needs to engage Ben in a longer conversation that she should start by making her commitment to him very clear and by bringing any subtext into the open: I know I sound like a constant nag. I’m not out to spoil your fun, and I’m not expecting A grades in everything either. But I do want you to have choices about what you do after leaving
reception, held in the 18th-century Tauride Palace. The story went that he was allowed to borrow it on condition he guard it with his life. Late in the festivities, a guest got to his feet and accidentally dropped a cup. Taking this as a cue for the traditional Russian gesture of good luck, the guests stood up en masse and flung the entire service into the fireplace.1 Muddled information or political conspiracy? Romanov denied it ever happened but, like all good stories, it stuck. THE COST OF
firm Cognisco estimated that misunderstandings between workers and managers cost firms $37 billion a year.3 On average, businesses with 100,000 employees were losing a staggering $62 million a year through misunderstandings, at an average cost of $624 per employee. This figure excluded reputational costs, such as reduced customer satisfaction and the impact on brand value. Sometimes, misunderstandings have devastating consequences for human life. After the collision between the pleasure boat
in their relationship any more. Lara even goes through her diary and discovers she’s only met up with Mia once over the past nine months. During that time she’s sent Mia seven texts but only had four back and one of those was to cancel their get-together. Conclusions work in a very particular way: they take the grey out a situation so that we know how to respond. In doing so, they determine the world we see. Another way of putting this is to say we see the world through our conclusions, and