About Face: The Essentials of Interaction Design
Alan Cooper, Robert Reimann, Christopher Noessel
Format: PDF / Kindle (mobi) / ePub
The essential interaction design guide, fully revised and updated for the mobile age
About Face: The Essentials of Interaction Design, Fourth Edition is the latest update to the book that shaped and evolved the landscape of interaction design. This comprehensive guide takes the worldwide shift to smartphones and tablets into account. New information includes discussions on mobile apps, touch interfaces, screen size considerations, and more. The new full-color interior and unique layout better illustrate modern design concepts.
The interaction design profession is blooming with the success of design-intensive companies, priming customers to expect "design" as a critical ingredient of marketplace success. Consumers have little tolerance for websites, apps, and devices that don't live up to their expectations, and the responding shift in business philosophy has become widespread. About Face is the book that brought interaction design out of the research labs and into the everyday lexicon, and the updated Fourth Edition continues to lead the way with ideas and methods relevant to today's design practitioners and developers.
Updated information includes:
- Contemporary interface, interaction, and product design methods
- Design for mobile platforms and consumer electronics
- State-of-the-art interface recommendations and up-to-date examples
- Updated Goal-Directed Design methodology
Designers and developers looking to remain relevant through the current shift in consumer technology habits will find About Face to be a comprehensive, essential resource.
and deductions made by the designer when interpreting this data. This misconception most likely comes from the fact that fictional names, superficial (but true to actual gathered data) demographic information, and narrative storytelling techniques are overlaid onto the behavioral data. This is done to better engage the empathy of designers and to communicate user needs to product team members. These narrative constructs are communication aids only. They do not affect the real behavioral data used
narrative in the form of scenarios, are a highly effective way to explore and discuss design solutions without creating undue overhead and inertia. Research about the usability of architectural renderings supports this notion. A study of people’s reactions to different types of CAD images found that pencil-like sketches encouraged discourse about a proposed design and also increased understanding of the renderings as representing work in progress.1 Carolyn Snyder covers this concept at length in
interactions with a polite, considerate human.2 As you determine the interactions and behavior along with the functional elements and groupings, you should ask yourself these questions: What would a helpful human do? What would a thoughtful, considerate interaction feel like? Does the product treat the primary persona humanely? How can the software offer helpful information without getting in the way? How can it minimize the persona’s effort in reaching his goals? For example, a mobile phone that
that you’re headed in the right direction, it is time to shift focus to less frequent or less important interactions. These validation scenarios typically are not developed in as much detail as key path scenarios. Rather, this phase consists of asking a series of what-if questions. The goal is to poke holes in the design and adjust it as needed (or throw it out and start over). You should address three major categories of validation scenarios, in the following order: •• Alternative scenarios are
synthesizers In our hiring process at Cooper, we seek to identify individuals who will make powerful thought partners, and we specifically try to find designers with complementary skills and dispositions. We call these roles “Generator” and “Synthesizer.” We’ve found that these two styles of creativity strike a powerful balance when we tackle complicated design problems. Generators and Synthesizers share responsibility for delighting users with simple solutions, and they have different